Hi! This is Jun, a volunteer with the Environmental Voter Project. The New York Presidential Prima–
*click*
Ugh, another hang-up.
Phone banking can get frustrating. Personally, as a recently graduated over-achieving high school student, I have always been accustomed to working hard and being praised for my results. I was not used to getting rejected over and over again. Getting hang-ups repeatedly, therefore, was a new experience when I started phone banking. Over time, though, I’ve understood that frequent hang-ups, wrong numbers, and talking to people who have moved are all normal. Now when I get hung up on, I don’t think much of it and move on to the next call. I can always reassure myself that, even if I don’t get to have a real conversation with anyone, I’m still helping by cleaning up the phone banking list (i.e. removing wrong numbers and people who have moved).
In fact, I find phone banking to be fulfilling; I am using our democratic system to help make a real impact in the climate movement. Phone banking allows us to reach out to people with our real voice—not with robocalls or automated emails. I think there is something special about a real human encouraging you to vote that a robot cannot provide. I especially enjoy the sense of community phone banking gives me—something many have struggled to find after the pandemic further isolated us in our own digital worlds. My favorite part about phone banking sessions is the debrief, when phone bankers share stories about their calls. During the debrief of our second Wisconsin Night on 4/3, I enjoyed talking about my calls, empathizing with others’ frustrations, celebrating victories, and sharing advice with other Wisconsin phone bankers. The debriefs remind me that I am not alone in climate advocacy and that no matter how many hang-ups I receive, and no matter how small my personal successes may seem, together, we are making real change.
When I say, “real impact” and “real change,” I mean it. Phone banking is an efficient, effective, and economical method of outreach. Over the past nine years, the Environmental Voter Project—a CCL partner and the organization we are using to train CCL WI members—has used phone banking to contact 10.5 million environmental non-voters across the US and mobilize over 1.8 million of them to vote in every federal, state, and local election.
For phone bankers looking for advice, here are a few tips:
- Smile! Smiling can help uplift your tone and put the person you are calling at ease. 🙂
- Receiving many hang-ups is normal. Try not to take them personally. After all, we all have busy lives and receive spam calls frequently. 📞
- Take your time. In between calls, take as much time as you need to review the script, stretch, get a snack, get some fresh air, etc. Consider chair dancing to lift your spirits when you are frustrated! 🪑💃
Find information about our third Wisconsin Night here!
I hope you can join us in making a difference in this year’s election season! Our past three Wisconsin Nights have been huge successes—Wisconsin volunteers have joined other phone bankers from across the country to have hundreds of conversations! Join me and Madeleine Para as we co-host the next WI Night Phone Banking session on May 29th at 6 pm CT! Register here.
Resources
Feel free to contact me (jun.gesteland@gmail.com) if you have questions or would like to join the phone banking team!